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Questions about an order, a product, or how pickup works? Drop us a note below and we'll reply by email — usually within one business day.
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Quick answers
Where and when do I pick up my order?
Pickup is from our Ringtail Creek location — we provide the exact address once your order's ready. Alternatively, items can be collected at Noosa Civic on Saturday mornings. Either way, we'll email you as soon as your order's in.
Is there a minimum order?
Yes — orders need to reach a $99 minimum spend (after any discounts) to check out. If a discount code drops your total below $99, just add a little more to your cart. Orders under $99 may not be able to be completed.
Why is there a minimum, and how are your prices lower?
Because we don't hold stock or run a physical store, we skip the heavy retail markup and pass the savings straight to you. To keep prices fair we bundle orders together when sourcing from our wholesale suppliers — the $99 minimum lets us do that efficiently, cut down on waste and transport, and keep the whole service sustainable.
When will my order be ready to collect?
Order by 2pm and we submit it to our suppliers that day. Depending on stock this can take a few days up to about a week — once it arrives, you'll collect it at the next Noosa Civic Saturday pickup. We'll email you when it's ready.
Do you offer shipping or delivery?
Not at the moment — we're pickup only, from Ringtail Creek (address provided with your order) or Noosa Civic on Saturday mornings. Keeping it local is part of how we keep costs, and your prices, down.
Can I return an item or get a refund?
Because every item is specially ordered from our suppliers once you purchase, we're unable to offer returns or refunds for change-of-mind purchases or exchanges. If a supplier item turns out to be unavailable, we'll reach out with an alternative — or refund that portion of your order if nothing's the right fit. For damaged, defective or incorrect items, please contact us within 48 hours of pickup. See our full refund policy for details.
Something arrived damaged or not quite right?
We're here to help. Email hello@nourishedinnoosa.com.au within 2 days of pickup with a few clear photos (item unused, in its original packaging) and we'll sort it out as quickly as we can.
How do I pay?
Online at checkout when you place your order, so collection is quick and easy.